Acceptable Use Policy

This policy applies to everyone who uses Chainsilience AI, and it forms part of the Terms of Service. It exists because a multi-tenant risk platform holds commercially sensitive information about a lot of companies at once, and that only works if everybody stays in their own workspace.

Do not use the platform to:

• break any applicable law, or help anyone else to;
• evade sanctions, export controls or customs obligations — the platform reports on trade restrictions, and using it to route around one is a misuse of it;
• infringe anyone’s intellectual property, privacy or confidentiality;
• harass, defame or endanger anyone, including through communications you draft in the product and then send.

Do not attempt, by any means, to reach data belonging to another workspace. Specifically:

• do not manipulate identifiers, tokens or requests to see records outside your own company_id;
• do not attempt to make the AI features reveal another customer’s data through prompt injection or any similar technique;
• do not use credentials that are not yours, share your own, or keep using an account after your access should have ended.

If you come across another customer’s data through a fault of ours, stop, do not copy or keep it, and tell us at once at chainsilienceai@gmail.com. We will treat that as a responsible report, not a breach by you.

Do not:

• place load on the platform that degrades it for others, whether deliberately or through a runaway script;
• probe, scan or stress-test our infrastructure outside the terms of section 8, or circumvent authentication, rate limits or quotas;
• upload malware, or use the platform to distribute it;
• interfere with our providers — that includes using our AI features to send prohibited content to the inference providers we depend on.

• Upload only content you have the right to provide, including anything that identifies your staff, your suppliers’ staff or your customers.
• Keep personal data to a minimum. The platform models suppliers, sites and routes; it needs an action owner’s name, not their home address.
• Do not upload special-category data — health, biometric, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation — or government identifiers, payment card numbers or credentials. The platform is not built to hold them, and we do not want them.
• Do not put real or confidential data into the shared public demonstration account.

Do not:

• reverse engineer, decompile or attempt to derive the source of the platform, except so far as the law expressly permits despite a contractual restriction;
• systematically extract scores, reasoning, prompts or event data in order to train a model, reconstruct our scoring methodology, or build a competing product;
• resell, sublicense or redistribute the platform’s outputs as a standalone risk feed or data product.

Using outputs inside your own business — in your reports, your board packs, your conversations with suppliers — is exactly what the platform is for, and is not caught by this section.

You may access your own workspace programmatically through our API at a reasonable rate. Do not scrape the web interface, run concurrent sessions designed to multiply your quota, or share one account across a fleet of automated clients. If you need higher volume, ask us rather than working around a limit.

We would rather hear about a vulnerability than read about it. You may test against your own workspace, provided you:

• do not access, modify or retain data belonging to anyone else, and stop as soon as you reach another tenant’s data;
• do not run denial-of-service tests, spam our users, or use social engineering against our staff or providers;
• give us a reasonable chance to fix the issue before disclosing it publicly;
• report what you find to chainsilienceai@gmail.com with enough detail to reproduce it.

Research conducted within these limits is authorised, and we will not pursue you for it. We do not currently run a paid bounty programme.

If you breach this policy we may limit, suspend or terminate access — and where the breach is serious or ongoing, we may do so without prior warning. Where the circumstances allow, we will tell you what the problem is and give you a chance to fix it first.

Report suspected misuse to chainsilienceai@gmail.com.